01. INTERNATIONAL SHIPPING

King Limo ships to supported countries via DHL Express. Please place international orders through our English (EN) or Chinese (CN) website.

For supported destinations and current shipping fees, please visit the INTERNATIONAL SHIPPING (DHL) product page.

If your country is not listed, please contact us before placing an order.

02. SHIPPING FEES & HOW TO ORDER

International shipping fees are set by destination country. Select your country on the DHL shipping product page or destination selection page to see the applicable fee.

1. Add the products you wish to purchase to your cart on the EN or CN website.
2. Select your destination country on the DHL shipping product page or destination selection page, and add one DHL shipping item to the same cart. On the EN website, please use the INTERNATIONAL SHIPPING (DHL) product page.
3. At checkout, select the same country as your DHL shipping item. Enter your delivery address in English or Latin characters. For addresses in China, please use Pinyin.
4. Check the total, including your products and DHL shipping, before placing your order.

Please add only one DHL shipping item per order. The shipping item cannot be purchased on its own.

International shipping is charged as a separate item in your cart. A zero amount in the standard shipping field does not mean DHL shipping is free.

03. PAYMENT

All payments are processed in Japanese yen (JPY). US dollar (USD) prices on the EN website and Chinese yuan (CNY) prices on the CN website are for reference only.

Please use the credit card payment option provided at checkout.

The final amount charged in your currency may vary depending on your card issuer's exchange rate and fees. We will process your order after payment confirmation.

04. CUSTOMS & IMPORT DUTIES

Customs duties, import taxes, and customs clearance fees may apply depending on the destination country or region.

These charges are not included in the product price or DHL shipping fee and are payable by the recipient.

05. DELIVERY TIMES

Out-of-stock products are made after your order is placed. Please allow approximately one month for production and international delivery.

This is an estimate. Actual delivery times may vary depending on production, shipping conditions, and customs clearance.

06. GIFT WRAPPING

If you would like gift wrapping, please enter "Gift Wrapping" in the order notes at checkout.

07. RETURNS, DEFECTS & REPAIRS

Except where required by applicable law, returns and exchanges for international orders are generally not accepted for reasons attributable to the customer.

This includes incorrect size selection, changes of mind, differences from personal expectations, or changes to order details. Please carefully review product specifications and sizing before placing your order.

If your item arrives with an initial defect or you receive an incorrect item, please contact us within 8 days of delivery. We will take appropriate action at our expense.

Please provide your order number, clear photographs showing the item's condition, and a description of the issue. We will review the details and advise you on the appropriate next steps. Please contact us before returning any item.

For repair inquiries after use, please send photographs and a description of the item's condition. After reviewing the details, we will advise you on whether repair is possible, any applicable costs, and shipping arrangements.

08. CONTACT US

Orders to supported countries can be placed through our EN or CN website.

If your destination is not listed, or if you have questions about international delivery, please contact us with the following information:

Destination country or region
Product name or URL
Quantity

Our team will review your inquiry and advise you.